By Merlyn Mwanza
Beneficiaries of the 20 percent partial withdraw have lambasted NAPSA over the sham online system, where just sign up is proving a challenge and forcing people to physically queue up at the Authority’s offices as early as 05:00 hours in the morning.
Others are having to be forced back home late into the evening without being attended to despite having spent almost the whole day in the queues and losing a lot of man hours in the process.
NAPSA has been encouraging people to stay home and conduct the application processes in the “comfort of their homes” yet repeated inadequacies of their sham online system makes it an inevitability to have to queue up at their offices, as even the mere contact with any of their officers is no gaurantee that queries will be addressed in several instances.
NAPSA has been posting updates portraying that the system is perfect yet the opposite is true, with the authority claiming to have paid out K97 million since the process started, something others have questioned due to the glaring inadequacies, inefficiencies and outright incompetence shown during this period.
In one of the tweets NAPSA stated: “We’ve paid out over K97 Million. Sign-up & update your details to access the pre-retirement lumpsum benefit and other NAPSA services online. Go to online services on http://napsa.co.zm Remember, you can do this from the comfort of your home or wherever you may be,” raising the ire of tweeps in the process.
Responding, one going by the name, Charles Musonda stated: “All these years Napsa has been bragging about enapsa e this, ethat but now you are exposed… why is your system rejecting the same mobile numbers that you have been using to update members since years immemorial?? The same contact numbers are in your system but why now ???
“Your major IT deficiencies causing long queues and wasting manpower are ; 1) your 677 # is dead 2) your email contact is dead 3) your chat app is dysfunctional 4) The message error regarding MNO is a NAPSA issue . People have verified but still your system is not responding.”
Charles Kaluba stated: “Seems you people love to see queues at your offices. The online application is a scam and your toll free line and WhatsApp lines are unattended.”
Awisi AJ tweeted: “Put an EDIT BUTTON on the employment history…..IS THIS SO HARD?????? YOU ARE FRUSTRATING THIS PROCESS. YOU WANT ALL OF US TO COME AND CAMP AT YOUR OFFICES? COME ON, A LITTLE EFFICIENCY IS NEEDED HERE.”
Freeman told NAPSA to “Just say you dont have the money, not vama throwing spanners on your site that dont make sense
The Iron lady tweeted: “Most us really stuck on missing contributions and double contributions please help us.”
Teza Chila stated: “I dont understand how you can brag about this!! So many issues ..The online system is a sham!!!! Total sham. Why cant you ask for all KYC info in one go?? It almost seems like you are deliberately making it laborious and unnecessarily long to “buy’ time.”
