By Staff Reporter
The Zambia Information and Communications Authority (ZICTA) failed to state the exact fine that has been imposed on Airtel over recurring network outages.
ZICTA directed Airtel Zambia PLC to come up with an action plan aimed at resolving the recurring network outages.
ZICTA has since fined Airtel Network Zambia PLC for continued failure to address the poor network which has affected its subscribers, but did not state the exact fine.
In a statement, ZICTA Manager Corporate Communications Hanford Chaaba stated that Airtel has been fined for failing to adhere to section 67 (1) (a) of the Information and Communications Technologies Act No. 15 of 2009 as well as the quality of Service parameters as outlined in the quality of service guidelines.
Daily Revelation called Chaaba to get the exact fine as it was not mentioned in the statement he issues, however, he said he was in a meeting and would revert, which he had not done by press time.
In his statement, Chaaba stated that the decision to fine Airtel was made as a result of outages experienced on their network.
“This has been necessitated by recent outages experienced on the Airtel network that affected its subscriber bases,” Chaaba said.
He stated that Airtel has since been directed to immediately implement an action plan aimed at resolving the recurring network outages.
Further, Chaaba stated that Airtel has been directed to strictly adhere to the implementation timelines.
He stated that ZICTA authority would continue to monitor Airtel’s performance to ensure adherence to the Authority’s decision and the laws governing the sector.
ZICTA mandated it under section 6 (f) of the Information and Communications Technologies Act, No.15 of the 2009 to promote the interests of the consumers of electronic communications services as well as ensuring that operators provide quality services to the public.
