By Merlyn Mwanza
Several Zambians affected by Zesco’s chaotic and mediocre manner of operations have called Daily Revelation complaining that they have been inconvenienced following failure to input electricity units.
As a result, most residents have been flocking to Zesco stations to complain over the problems they are encountering.
The customers who have been purchasing the units say they are being sent three number sequencing which they have to input within 20 seconds of each input in order to log into the new upgraded systems, expected to run until 2024.
Those with new meters are finding success, but those with old metering are being told that they have to have their meters changed as the old ones (green meters) are being phased out, something which has caught the customers unaware as it was not announced to them and are only discovering the problem after failing to input the electricity and upon being told when they trek to Zesco service centres that their old meters are being phased out.
With Zesco’s chaotic manner of operations, several customers will have to prepare to spend the weekend and several nights beyond that in the dark.
And also with Zesco’s toll fee lines which often go unanswered, there will also be an unwelcome allowance on the part of customers of trekking to and from Zesco service centres to have their matters resolved, until God knows when.
